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Return Policy / Warranty


Return Policy

We accept returns within 30 days from the date of purchase. To be eligible for return, items must be unused and returned in the original packaging.

Prior to return, authorization must be obtained. To receive a return goods authorization, please contact customer service at customerservice@tirechainsupply.com or by calling 336-763-2445.  Enclose a copy of the RGA with the return to ensure proper credit is issued.

A 15% restocking fee will be applied to all returns.  

All returns must be shipped prepaid. Collect shipments will not be accepted.

Freight charges are nonrefundable.

Credit for returns will be issued within 7 days from the date of receipt.


The products listed on this website are warranted free from defects in workmanship and materials for thirty (30) days from date of delivery to a user, provided the guidelines for using the products are complied with.

No other express or implied warranty of any kind whatsoever (including by way of example and not limitation, any warranty o merchantability or fitness for a particular purpose) is given and no affirmation of Seller, by works or action, shall constitute a warranty. The warranty is made only to the direct customer of Johnston Distributing, Inc. Johnston Distributing, Inc. makes no warranty to any other ultimate user and prohibits the transfer of the warranty given above to its direct customer, to any subsequent purchasers including but not limited to the ultimate user.

The Buyer's sole remedy for breach o any warranty is limited exclusively to obtaining, at the discretion of the Seller, either credit, repair or replacement of any product sold hereunder by which shall be returned to Seller's plant, transportation prepaid, within thirty (30) days after delivery to a user and within ten (10) days of discovery of alleged defect, and which Johnston Distributing's inspection shall determine to be defective. Buyer shall not be entitled to recover any special, incidental or consequential damages. No material shall be returned without written consent of the seller.



Passenger Car Tire Chains SUV & Truck Tire Chains ATV Tire Chains Tire Chain Accessories Replacement Parts
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